Senior Administrator

Norwood recruitment Norwood recruitment Norwood recruitment Norwood recruitment

With around 1250 passionate and committed staff, we deliver high quality services across a spectrum of age, need and ability.

Norwood is as devoted to our staff as we are to the people we look after. We offer a strong career progression, training and support to improve your skills. We have a range of care homes across London, and a major centre in Berkshire, plus our Head Office in North London.

Each and every role in Norwood is an essential part of the vital support services we offer.

Job Description


1. To provide generic administrative support appropriate to all Children Services Teams Service as specified by the Centre Manager and support volunteers onsite.

2. To provide cover for planned and unplanned absences of other administrators in other departments including reception.

3. To be the first point of contact for internal and external referrals by email or telephone including SPOC calls. To be able to deal with the referrer in a professional manner and assess the nature and urgency of the call and pass it on appropriate, maintaining confidentiality at all times.

4. To ensure the accurate typing up of minutes, documents, reports, letters and updating of databases where appropriate and maintenance of an efficient filling and on line data base system. To review and streamline process on the use of Unite ensuring a paperless system.

5. To be responsible for arranging meetings, liaising with external contractors, attending referral, SMT, team meetings where appropriate and ensuring minutes are taken and circulated in a timely manner.

6. To input monthly statistics for all services and update spread sheets regarding caseloads/outcomes per service, drawing monthly reports as required.

7. To undertake admin functions for specific time limited projects/reviews and support Centre Manager where appropriate for donor/trustee visits and events

8. To attend all necessary training in relation to the role as specified by the Centre Manager.

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service

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The Details

Job Type:
Reporting To:
Centre Manager
Hendon / Hackney – Kennedy Leigh And Hackney
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Who Norwood Supports



• Previous experience as an administrator.

• Experience of handling sensitive referrals from children/young people and their families.

• Evidence of identifying support needs of front line service personnel and meeting these needs.

• Evidence of using modern office machinery and IT and personal learning/development to enhance this.

• Experience of supporting multidisciplinary teams with varied administration needs. .


• Experience of managing volunteers.




• Minimum qualifications at GCSE / O levels including English and Maths.

• Secretarial / PA / Administrative Diploma, NVQ, BTEC or similar.


Knowledge & Skills


• Ability to use Microsoft Word, Outlook and Excel.

• Knowledge and use of databases.

• Ability to take confidential and sensitive referral details directly from prospective service users.

• Dealing with distressed / angry service users.

• Good reading, writing and numeracy skills.

• Excellent and demonstrable administrative skills and competence.

• Excellent organisational skills.

• Ability to keep accurate records.

• Excellent report writing skills.

• Reception/Switchboard experience.




• Ability and willingness to work according to Norwood's policies and procedures.

• Collaboration and willingness to work as a member of a multidisciplinary team co-operating with others to identify and action solutions.

• Understanding of needs of children and adults with a learning disability.

• Ability to work on own initiative, prioritise and work under pressure to meet deadlines.

• Evidenced commitment to own professional development.

• Ability to communicate effectively.

• Good interpersonal skills.

• Ability to travel to different Norwood locations as required. .


This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service.

This post is subject to an enhanced Disclosure and Barring Service (DBS) disclosure.

Norwood is a Two Ticks accredited employer, this means we are committed to employing people with disabilities.

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