Registered Home Manager - The Tager Centre

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With around 1250 passionate and committed staff, we deliver high quality services across a spectrum of age, need and ability.

Norwood is as devoted to our staff as we are to the people we look after. We offer a strong career progression, training and support to improve your skills. We have a range of care homes across London, and a major centre in Berkshire, plus our Head Office in North London.

Each and every role in Norwood is an essential part of the vital support services we offer.

Job Description


1. To oversee all activities within the home and make sure that the quality of service and the support provided meets and exceeds all the requirements of the Essential Standards for Quality and Safety.

2. To ensure that each person’s package of support is sufficient to meet their needs, is appropriately funded and is provided in a way that promotes their rights and responsibilities.

3. To provide information and advice in an appropriate way to each person living in the home, their families and supporters to enable active decision making and the effective management of risk.

4. To ensure that the care and support provided is person-centred; adopting the principles of Active Support to enable Life Long Learning for every person living within the home.

5. To ensure that Person Centred Plans and strategies are developed to enable people to experience a high quality of life, promoting and supporting active citizenship within the local and wider community.

6. To adopt sound business practices including monitoring business performance, working within the designated budget and implementing clear policies and practices in line with workplace legislation and Norwood guidelines.

7. To have responsibility for the recruitment, training, supervision and appraisal of a team of staff working within the home ensuring that they are fit to support the delivery of the service in line with the General Social Care Council Code of Practice.

8. To work effectively with Norwood’s support service departments to ensure that the premises are maintained and operated to a high standard providing a homely, comfortable environment that promotes the well-being, dignity and choice of the people living there.

9. To work to continuous person development by maintaining qualifications, attending regular update meetings and undertaking all training relevant to the role and organisational and legislative requirements.

10. To keep and maintain adequate records and undertake effective reporting as required by the Health and Social Care Act (2008), Local Authority Contracts, Norwood policies and any other applicable legislation.

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The Details

££29587.17 - 36924.41
Job Type:
Reporting To:
Operations Manager
Crowthorne, Berkshire – The Tager Centre
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Who Norwood Supports



5 years within a residential care setting, 2 of which must have been at a supervisory level.

Care and Support of Adults with Learning Disabilities.

Person centred planning, care and support planning and risk assessment.

Person Centred Approaches to care and support delivery.

Reviewing and monitoring service delivery.


Delivery of culturally specific services.

Moving on to Supported Living.

Change management.

Managing staff performance.

Coaching and Mentoring.

Life Long Learning services for adults with Learning Disabilities.




Level 3 QCF / NVQ Health and Social Care, willing to work towards Level 5.




Knowledge & Skills


Current legislation including Health and Social Care Act (2008) and Health and Safety at Work (?).

Understanding of the principles of Valuing People and Valuing People Now.

High level of literacy and numeracy.

Basic IT systems including Outlook, Word, Excel and Powerpoint.


Active Support and Training in Systematic Instruction.

Intermediate competence in IT.

Driver with access to vehicle.




Strong leadership and team working.

Effective communication.

People Management.

Budget setting and budget management.


Effective liaison with key professional .

Ability to work under pressure.

•  General good health: must be physically and mentally fit.

Highly motivated and committed to personalisation.

Knowledge of self and effect on others.

Willing to challenge and offer balanced reasoning .

Excellent time management.


Ability to anticipate and identify potential gaps in service and take appropriate action.

Business Planning and Monitoring.

Sense of proportion.


This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service.

This post is subject to an enhanced Disclosure and Barring Service (DBS) disclosure.

Norwood is a Two Ticks accredited employer, this means we are committed to employing people with disabilities.

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