Principle Quality and Compliance Manager

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With around 1250 passionate and committed staff, we deliver high quality services across a spectrum of age, need and ability.

Norwood is as devoted to our staff as we are to the people we look after. We offer a strong career progression, training and support to improve your skills. We have a range of care homes across London, and a major centre in Berkshire, plus our Head Office in North London.

Each and every role in Norwood is an essential part of the vital support services we offer.

Job Description

1. Working with Heads of Service, Ops Management and Service/Home Managers, provide professional leadership and advice on all aspects of care, support and wellbeing for the people that live in Norwood's accommodation services, ensuring that service delivery is personalised, inclusive and promotes the independence, choice and wellbeing of the people we support

2. Provide guidance and support to QA/compliance functions in Children's Services, including feeding in to strategic planning, ensuring consistency across the whole service portfolio and providing expert input or researching best practice as required

3. Within the context of Norwood's policies and procedures, support colleagues to maintain standards and be compliant with regulations, ensuring that the standard of care and support is consistent across services, meeting and exceeding the requirements of The Care Act 2014.

4. To support managers to develop person centred services for all people using Norwood's Residential services and to monitor and evaluate the effectiveness of these approaches

5. To help steer the training and development of staff in accordance with regulatory requirements, collaborating with colleagues in Workforce to ensure that skills and recording are maintained to the satisfaction of stakeholders and for the benefit of services

6. Working with organisational colleagues ensure that the processes for assessment, review and changes in need are implemented ensuring early identification and action enabling the people we support to receive safe and appropriate levels of care in line with their identified needs

7. To lead on the continual review and implementation of Norwood's Quality Assurance Framework. Ensuring that adequate data intelligence is gained, alongside audit processes to give an accurate picture of quality across the service portfolio, and target resources and remedial support where most needed.

8. To ensure regular reporting on service quality to the Quality Panel, Audit & Risk Committee, Operational Services Committee, Directors and the Board, as required. This will involve managing different reporting schedules according to Service risk, and balancing the need for monitoring of quality improvement plans alongside standard due diligence and audit

9. Within the framework of Health and Safety Legislation, Safeguarding Procedures and general good practice support the development of effective tools for Managers to assess and manage the risks associated with their services and ensure that these are recorded, regularly reviewed and reported as required

10. To oversee the work programme of the Quality and Compliance Officers, with a view to directing this resource where it is most needed - achieving a balance between quality and compliance maintenance, audit and remedial action

11. To support and work closely with the Head of Performance and Quality and teams coming under their purview to provide a robust and responsive non-services operational input, contributing to Norwood's goals of delivering safe, evidence-based, compliant and excellent services

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The Details

£Up to £45,000
Job Type:
Reporting To:
Head Of Performance And Quality
North London And Berkshire – Broadway House/ravenswood
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Who Norwood Supports



o Lived or worked experience of care services .

o Experience of delivering culturally appropriate services.

o Experience of designing and implementing quality assurance frameworks, principles and processes.

o Experience of planning, formulating, monitoring and evaluating support and audit systems.

o Experience of setting SMART objectives and action planning.

o Experience of reporting to governing bodies on all matters relating to quality and compliance.


o Experience of work in other sectors.

o Experience of change management.




o Professional social care qualification.


o Evidence of continual professional development.


Knowledge & Skills


o Proven knowledge of relevant current legislation and standards relating to social care .

o High level of competence in IT.

o Ability to manage own time and workload to meet organisational objectives.

o Ability to anticipate and identify potential gaps in standards and compliance and report accordingly.

o High level of literacy and numeracy.


o Knowledge of legislation and determinants of good quality services in the Children's sector.




o Ability to work as part of a wider team whilst retaining objectivity .

o Ability to work effectively with key professionals both internal and external to the organisation.

o Mobile with access to a vehicle during working hours.

o Willing to challenge and offer balanced reasoning.


o Sensitive to the needs of the Jewish Community.


This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service.

This post is subject to an enhanced Disclosure and Barring Service (DBS) disclosure.

Norwood is a Two Ticks accredited employer, this means we are committed to employing people with disabilities.

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