ER Advisor

Norwood recruitment Norwood recruitment Norwood recruitment Norwood recruitment

With around 1250 passionate and committed staff, we deliver high quality services across a spectrum of age, need and ability.

Norwood is as devoted to our staff as we are to the people we look after. We offer a strong career progression, training and support to improve your skills. We have a range of care homes across London, and a major centre in Berkshire, plus our Head Office in North London.

Each and every role in Norwood is an essential part of the vital support services we offer.

Job Description


1. To support the ER Manager in providing full support with all matters relating to employee relations in the areas of disciplinary, grievance, change management, capability, performance management, absence management, and all matters relating to employee terms and conditions.

2. To support and advise line managers in matters of employment law especially in relation to employment contracts and employee relations. To support and advise departmental colleagues in all HR related matters. To ensure confidentiality is appropriately maintained and clear effective communication and attention to detail in all aspects of work.

3. To lead on the management of casework, relating to employee relations issues. This includes making recommendations, giving advice and support to managers, liaising with Occupational Health, supporting with disciplinary hearings, grievance procedures and change process consultations. To also support the development and maintenance of a performance management framework. This includes developing managersí skills in this area, leading on capability-related casework, and advising and guiding managers through the relevant policies.

4. To develop and maintain collaborative and productive relationships with managers and colleagues and establish professional credibility.

5. To ensure legislation, policy and best practice are reviewed, updated and communicated to the wider organisation.

6. To assist in the design and delivery of development workshops in areas of ER best practice, to

enhance knowledge and skills.

7. To ensure full, accurate and up to date records are kept and maintained for all areas of responsibility and that these can readily and easily be retrieved when required. To ensure that all staff files are updated accordingly and within the requirements of the Data Protection Act.

8. To meet regularly with the ER Manager, bringing all matters of concern to his/her attention and to seek appropriate advice and guidance as and when required. To advise the ER Manager immediately when employee relations matters are causing concern and seek advice in respect of disciplinary or grievance procedures in order to apply consistency.

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The Details

Job Type:
Reporting To:
Er Manager
Stamore – Broadway House
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Who Norwood Supports








Knowledge & Skills






This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service.

This post is subject to an enhanced Disclosure and Barring Service (DBS) disclosure.

Norwood is a Two Ticks accredited employer, this means we are committed to employing people with disabilities.

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